Why I am right!

May 13, 2008

Toyota Financial Services

Filed under: Green, Stupid, Technology, Toyota — Shaun @ 10:05 pm

Would you be surprised to find out that Toyota Financial services does not have an e-billing option for monthly payments? You would think the company who invented the gas saving Prius would certainly have a billing alternative that would help save trees. I’m surprised all the hippies haven’t complained about the “greenness” of this policy. Here is the reply I recieved:

Thank you for contacting Toyota Financial Services.  Billing statements
are system-generated, and you will continue to receive a paper billing
statement each month for your records.

We are currently not able to email billing statements.   You may view your
last printed billing statement by selecting the Statements tab.  You will
then need to select the most recent Statement Period from the dropdown
menu.  Billing statements are generated approximately 17 days before your
due date.

You may choose to receive Email Notifications by selecting the My Profile
tab.

We value your business and look forward to servicing your needs in the
future.  Thank you for visiting us at www.ToyotaFinancial.com.

Sincerely,
Toyota Financial Services

I signed up for their automatic payment service so my payment is deducted on the due date every month. I am a pretty anal record keeper so I usually like to know how much of a payment was applied to the principal and interest every month. Their statement and website cannot even tell me that information. If you want to know that you have to call and then they mail you a printout from their internal system that lists the amount applied to each.

I also have a loan through Honda Financial services. They have apparently figured out this black art of statement e-mailing. Each month my payment is deducted and they send me an e-mail with the details.

The worst part of all is I don’t even own a Toyota. I got a loan through them when I purchase a new Honda because apparently Toyota’s interest rate was .5% less.

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